Management Business Solutions - Valuing Relationships - Delivering Results

Utility Collection Specialist

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Location
Kalamazoo, MI
Job Type
Direct Hire
Date
Jan 18, 2018
Job ID
2557937
APPLY:
You may also email a resume to us (include the position title in subject):  apply@mgmtbsolutions.com


SUMMARY:
Management Business Solutions (MBS) is seeking a Collections Specialist for our client in Kalamazoo, Michigan. As a Collections Specialist, you will be engaging customers who need assistance with past due accounts. The Collections Specialist is responsible for collection calls and/or correspondence to coordinate payment arrangements on past due utility accounts. This position is accountable for reducing delinquency for customer accounts.
 
RESPONSIBILITIES:
  • Conducts outbound calls in order to collect on accounts with past due balances
  • Obtain a reason for past due account and create a budget to bring account current and maintain that current status.
  • Document all calls and resolution efforts.
  • Set up payment inquires and provide solutions on accounts that are past due
  • Collaborates with leadership to achieve collections goal
  • Meet minimum personal goals while supporting team goals.
 
QUALIFICATIONS:
We’re looking for critical thinkers who go above and beyond in their customer service/collection savviness and provide outstanding service. If you possess the following experience and skills, you may be a good fit for this role:
  • Previous experience in debt collections, sales, call center, banking, mortgage, insurance
  • High School Diploma or equivalent
  • Excellent negotiation and communication skills – verbal, written, listening/verifying feedback
  • Positive customer service attitude with customer service experience required
  • Proficient in MS Office software applications such as Outlook, Excel, and Word.
  • Strong attention to detail and accuracy
  • A proven track record of being dedicated, dependable and an ability to work a flexible second shift schedule between 11am-9pm.
  • Understanding of regulations regarding debt collections, compliance and financial privacy including Fair Debt Collection Act and GLB a plus.
 
MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL OPPORTUNITY EMPLOYER